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  • How is your goods packed?

    Generally, we pack our goods in cardboard box with plate. 
    If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization.
  • What are your terms of payment?

    Our common practice is T/T 30% as deposit, and 70% before delivery.
    We will show you the photos of the products and packages before you pay the balance.
  • How about your delivery time?

    It usually takes 30 days after receiving your advance payment.
    The specific time depends on the items and the quantity of your order.
     
  • How will my order be delivered?

    Usually we deliver the goods by air or sea or other method according to customer’s preference. Please note that the delivery charges are borne by the buyer.
     
  • Can you send me a sample?

    Yes, we can send you a sample for checking our product quality. We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. 
  • What is the MOQ?

    MOQ depends on different items. The MOQ for offroad winches is 15 sets and for ATV winches is 50 sets.
  • What are the main products of your company?

    Electric winch and offroad accessories.
  • Do you have the ability of design?

    We are manufacturer, and could provide customized products for you. We are one of first high-tech enterprises in Ningbo winch field. By 2016, our company has obtained 28 patents and Utility Model patent right. Our company has complete production equipment, including die-casting machine, CNC Lathe, high pressure cleaner, punching machines and so on, to ensure perfect quality winch. About 90% of our winch parts are self-made. Advanced testing equipment and complete configuration secure quick overall inspection of the new products during development.
  • Can I add my logo on the winches?

    Yes, OEM and ODM are available.
  • What kind of warranty do your products have?

    ONE (1) year warranty for electrical components and mechnical components.
    The winch rope is not within the warranty.
  • I have an item that was within the warranty, how do I get it replaced?

    Please call our Customer Service Department at 0086 574 88859333 or Monday thru Saturday 8am to 5pm(Local Time) or via email sales@zhme.com.
  • How do I order replacement parts?

    Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at 0086 574 88859333, Monday thru Saturday 8am to 5pm(Local Time) or via email sales@zhme.com. Specify the product name, item number and description of the part when making your inquiry.
  • How about the troubleshooting questions?

    For technical product assistance, submit your questions using the convenient online form, or call 0086 574 88859333, Monday thru Friday, 8am to 5pm (Local Time) or via email sales@zhme.com,.
  • How to prolong the lifetime of the relay?

    Do not reverse the operation immediately. Relay can be easily damaged in this way.
  • What can you do when the clutch cannot be seated?

    You can try to pull the rope out slightly until the clutch is seated correctly.
  • How to increase pulling power?

    For loads over 1/2 rated capacity, use a pulley block to double line the rope. This will reduce the load on the winch and up to 50% of the strain on the rope.
     
  • What’s to be done when water is into the motor?

    The winch should not be immersed in water (waterproof winch should not be soaked in water for a long time). If the winch immersions in water by accident, you should disconnect from battery, remove ground bolt on bottom of motor and drain, loose the earth screw, put the net water as soon as possible. And you should use the winch within 3 days, make the motor to work and not stop until hands can feel it hot, as it can rid of water vapor into the motor.
  • What are potential causes of motor damage?

    Long–duration pulls, low battery and overloading winch pulling capacity are the possible causes that can damage motor and should be avoided.
  • What if there was something wrong with the motor?

    The problems that are most likely to happen to motor are listed below. 
    No. 1: Motor does not turn on.
    First of all, find out where the motor problem is. Then you can fix the motor winch problems by replacing witch Assy, inserting switch Assy firmly to the connector, tightening nuts on cable connectors, taping solenoid to free contact, applying 12 volts to coil terminal directly, checking for voltage at armature port with switch pressed. If voltage is present, replace motor.         
    No. 2: Motor runs too hot.
    Long period of operation and insufficient battery will lead to the motor uncomfortably hot. If it happens, let winch cool down periodically and check battery terminal voltage under load. If 10 volts or less, replace or parallel another battery to it.
    No. 3: Motor runs slowly or without normal power
    When the motor with abnormally insufficient power, please check if vehicle battery runs down, current or voltage is sufficient and the connection condition. Then what we can do is to recharge battery by running vehicle’s engine, clean, tighten or replace the connector, and check battery cable for corrosion. 
    No. 4: Motor runs but cable drum does not turn
    That might because that clutch not engaged. You can fix it up by ensuring lever is completely in “Engaged” position.
     
  • What can be done when you are confronted with the situation where winch runs

    This problem comes up probably because of stuck solenoid or defective switch Assy. For the former, taping solenoid to free contacts, repairing or replacing solenoid can help. For the latter, it’s workable to replace switch Assy.
     
  • How about the winch not holding load?

    There are two common possibilities for winch not holding load. One is excessive load, the other is worn or damaged brake. Reducing load or doubling line can work when it comes to excessive load. And for worn or damaged brake, just repair or replace it.
     
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   Add: NO.12 Chenxin Road.Xikou
       Industrial Zone,Ningbo City,
       Zhejiang,China, 315502
   Tel: 0086-574-88859333
       
0086-574-88845111
    Contact Person: Mr. Keding Cao
    Fax: 0086-574-88862111
    Email: sales@zhme.com
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